1.1 At LA SOCIÉTÉ , we hope that you enjoy your purchase from us. However, we understand that from time to time you may wish to return a product to us. With this in mind we try and make it quick and easy for you to return a product.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer.
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date of placing your order, or if an International Order within 21 days of placing your order;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
2.2 In the unlikely event that your order gets lost please contact us with full details regarding your order and we will get back to you as soon as possible.
3 Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent to LA SOCIÉTÉ , La Société Guernesiaise, Candie Gardens, St Peter Port, Guernsey, Channel Islands, GY1 1UG
3.3 You will be responsible for paying postage costs associated with returns under this policy, and any import or customs charges incurred by yourselves.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you the original delivery charges relating to the returned product.
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.
4.5 If you have not received a refund after 15 Days, please check your Bank account or contact your Bank or Credit Card company as there can often be some processing time before a refund is paid.
5 Improper returns
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6 Our details
6.1 This website is owned and operated by La Société Guernesiaise
7.2 Our principal place of business is at Candie Gardens, St Peter Port, Guernsey, Channel Islands, GY1 1UG
7.3 You can contact us:
(a) by post, using the postal address;
(b) by email, using the email address published on our website